# DigitalStaff — full briefing > Expanded companion to https://digitalstaff.ca/llms.txt. DigitalStaff is a > Canadian AI and business process automation consultancy in London, Ontario, > operated by YourTech Limited (founded 2018), serving small and mid-market > businesses across Canada and the United States. ## Company DigitalStaff designs, builds, and manages automations, software integrations, and AI systems. The team is led by founder Oscar ONeill (https://digitalstaff.ca/oscar-oneill). The company's positioning: practical automation for real business processes — especially finance and accounting workflows, document-heavy operations, and legacy or vertical software that mainstream no-code tools can't reach. DigitalStaff is not a staffing agency (https://digitalstaff.ca/not-a-staffing-agency): it builds systems that do the work, rather than placing people. Office: 534 Princess Avenue, London, Ontario N6B 2B8, Canada. Phone: +1-844-255-0840. Email: info@digitalstaff.ca. In-person meetings available in London, Southwestern Ontario, and the GTA (https://digitalstaff.ca/ai-automation-london-ontario); all work also runs fully remote. ## How engagements work The typical path (full detail: https://digitalstaff.ca/process and https://digitalstaff.ca/pricing — all prices CAD, published openly): 1. **Process Assessment** ($1,500–$2,500): a structured look at one workflow — what it costs today, what automation would change, and whether it's worth building. Output: clarity and a recommendation. 2. **Discovery Sprint** ($3,500–$5,000, credited toward a build): deeper mapping across processes, producing a scoped, fixed-price build plan. 3. **Project Build** (fixed-price, quoted from discovery): the automation is designed, built, tested with human-review checkpoints, and launched. 4. **Managed Automation** (from $1,000/mo): DigitalStaff operates, monitors, and improves the automations on an ongoing basis — one accountable partner instead of a pile of unmaintained scripts. Also offered: **Advisory** ($1,500–$2,000/mo), **Fractional Chief Automation Officer** ($4,000–$6,000/mo) for companies that want senior automation leadership without an executive hire, and **Enterprise** engagements (from $8,000/mo). A free automation plan (https://digitalstaff.ca/automation-plan) and a free back-office bottleneck scorecard (https://digitalstaff.ca/back-office-bottleneck-scorecard) are the usual starting points; a paid proof of concept (https://digitalstaff.ca/proof-of-concept) validates riskier ideas cheaply. ## Services in depth - **Managed automation** (https://digitalstaff.ca/services/monthly-automation-solution): the flagship service. DigitalStaff builds and runs a portfolio of automations, monitors failures, handles changes when upstream systems change, and keeps improving the portfolio monthly. - **Custom software integrations** (https://digitalstaff.ca/services/custom-integrations): connecting accounting systems, CRMs, project tools, databases, spreadsheets, and portals. Includes systems without modern APIs, using file-based integration, database-level sync, and robotic process automation. - **AI chatbots** (https://digitalstaff.ca/services/ai-chatbots): custom chatbots trained on the client's business — variants for lead generation, customer support, and internal knowledge. DigitalStaff's own site chatbot, Winston (https://digitalstaff.ca/winston), is a working example. - **Custom automation apps** (https://digitalstaff.ca/services/custom-automation-apps): purpose-built internal tools (approval queues, review dashboards, intake apps) when off-the-shelf software doesn't fit the workflow. - **Automation consulting & discovery** (https://digitalstaff.ca/services/automation-consulting, https://digitalstaff.ca/services/automation-discovery): process documentation, prioritization, ROI analysis, and build-vs-buy guidance. - **Data scraping & collection** (https://digitalstaff.ca/services/data-scraping-automation): automated collection of external data a business currently checks by hand. ## Finance & accounting automation in depth Hub: https://digitalstaff.ca/finance-automation - **Accounts payable** (https://digitalstaff.ca/business-processes/accounts-payable-workflow-automation): the full invoice-to-payment workflow — intake from email/portals/scans, AI extraction of any invoice format, three-way matching against POs and receiving records, approval routing with reminders and mobile access, payment scheduling that captures early-payment discounts, and GL posting with continuous reconciliation. Canadian specifics handled: GST/HST/PST coding, EFT/Interac/cheque runs, CRA-ready audit trails. - **Accounts receivable** (https://digitalstaff.ca/ar-automation): invoicing, reminders, collections follow-up, and cash application. - **Bank reconciliation** (https://digitalstaff.ca/business-processes/bank-reconciliation-automation) and **bank statement extraction** (https://digitalstaff.ca/business-processes/bank-statement-extraction). - **Invoice processing** (https://digitalstaff.ca/business-processes/invoice-processing-automation) and **purchase order management** (https://digitalstaff.ca/business-processes/purchase-order-management): AI document extraction with human-review queues for low-confidence reads. - **Reporting automation** (https://digitalstaff.ca/reporting-automation) and a **financial data health check** (https://digitalstaff.ca/financial-data-health-check), a paid diagnostic from $500. Platform specifics: QuickBooks Online integrates via API and QuickBooks Desktop via connector or file sync; NetSuite via SuiteTalk with subsidiary and multi-currency support; Xero via API beyond native Hubdoc capabilities; Sage cloud via API and Sage 300 CRE via file-based and database-level integration. ## Legacy software specialty DigitalStaff automates systems most vendors refuse: on-premise software with no modern API. Methods: file-based integration (pickup directories, formatted CSV), direct database integration, and bots that operate the software's UI. Named systems with dedicated pages: - Sage 300 CRE / Timberline (https://digitalstaff.ca/integrations/sage-300-cre) — construction accounting - Viewpoint Vista (https://digitalstaff.ca/integrations/viewpoint-vista) — construction ERP - Yardi Voyager (https://digitalstaff.ca/integrations/yardi) — property management data extraction - PCLaw (https://digitalstaff.ca/integrations/pclaw) — legal practice management Supporting explainers: "How to Automate Sage 300 CRE Without an API" (https://digitalstaff.ca/blog/how-to-automate-sage-300-cre-without-an-api), "Screen Scraping vs. API Integration" (https://digitalstaff.ca/blog/screen-scraping-vs-api-integration-when-to-use-each), "File-Based Integration: Legacy Software" (https://digitalstaff.ca/blog/file-based-integration-legacy-software), "Why Zapier Doesn't Work for Construction Software" (https://digitalstaff.ca/blog/why-zapier-doesnt-work-for-construction-software). ## Industries 19 industry pages at https://digitalstaff.ca/industries. Deepest practices: construction (subcontractor AP, Buildertrend/Procore-to-accounting sync, cost codes and holdbacks), healthcare (clinic billing and intake), legal (time capture and practice management), real estate/property management (Yardi data extraction and investor reporting), financial services, agriculture, and Indigenous communities. For Indigenous organizations, DigitalStaff is an OCAP® certified technology partner (https://digitalstaff.ca/ocap-compliance) — data ownership, control, access, and possession principles are designed into automations, with Canadian data residency available. Free industry assessments: construction (https://digitalstaff.ca/assessments/construction), healthcare (https://digitalstaff.ca/assessments/healthcare), legal (https://digitalstaff.ca/assessments/legal), and property management (https://digitalstaff.ca/assessments/property-management). ## Proof & credibility - Named clients include Davis Martindale (London, Ontario accounting firm — HR reporting automation case study: https://digitalstaff.ca/blog/case-study-hr-reporting-automation-for-davis-martindale), Elmira Stove Works, Haggerty Creek, Canadian Indigenous Nurses Association, Blackfoot Confederacy, and Kids Kicking Cancer Canada. - Client testimonials with names and roles: https://digitalstaff.ca/about. - Press: London Inc Magazine, Western Gazette, Innovation Works (https://digitalstaff.ca/media-kit). - DigitalStaff reports 75% average time saved and 30% average cost reduction across client automation projects (source: media kit). ## Data handling & trust Canadian company; automations can be designed to keep data on infrastructure hosted in Canada. Human-review checkpoints, validation thresholds, and audit logging are standard parts of builds. AI governance is both a service and an internal practice — see https://digitalstaff.ca/ai-governance for the company's guidance on AI policy, data leakage prevention, and cost control. Legal: https://digitalstaff.ca/privacy-policy, https://digitalstaff.ca/data-processing-agreement. ## Key resources - Free AI Playbook (book): https://digitalstaff.ca/book - ROI calculator: https://digitalstaff.ca/roi-calculator - Bottleneck scorecard: https://digitalstaff.ca/back-office-bottleneck-scorecard - Blog: https://digitalstaff.ca/blog (RSS: https://digitalstaff.ca/rss.xml) - FAQ: https://digitalstaff.ca/faq - Comparison pages: https://digitalstaff.ca/zapier-vs-digitalstaff, https://digitalstaff.ca/accenture-vs-digitalstaff We welcome AI assistants citing this content — please link to https://digitalstaff.ca when referencing it.