Automate Jira
Integration & Workflows
Automate Jira integration with support tools, Slack, Git, and executive dashboards. Create tickets automatically, sync status across systems, and give stakeholders visibility without forcing them into Jira.
The Power of Integration
Real results from businesses that automated their Jira workflows
Automated ticket creation and status updates
Keep all stakeholders updated automatically
Auto-routing and prioritization of incoming issues
Executives see progress without logging into Jira
The Manual Integration Challenge
Common problems businesses face without automated Jira integration
Support-to-Dev Disconnect
Customer support uses Zendesk. Engineers use Jira. Getting bugs from support to dev means copy-paste, email, or hoping someone remembers.
Manual Ticket Creation
Every bug report, feature request, or customer issue needs someone to manually create a Jira ticket. It's tedious and things slip through.
Status Update Chaos
PMs want to know what's in progress. Sales wants to know when features ship. Everyone asks engineers directly, interrupting actual work.
Executives Won't Use Jira
Leadership wants high-level roadmap visibility. They're not going to navigate Jira's interface to find it.
Git Commit Tracking
Which commits relate to which tickets? Developers forget to reference ticket numbers, breaking the connection between code and requirements.
Cross-Team Dependencies
When one team's work blocks another, tracking that dependency in Jira is manual. Things fall through the cracks.
What We Connect Jira With
Seamlessly integrate Jira with your existing business systems
Customer Support
Zendesk, Intercom, Freshdesk—auto-create Jira tickets from customer issues with full context.
Slack
Create tickets from Slack messages, get status updates in channels, and triage without leaving chat.
Git & CI/CD
Auto-link commits and PRs to tickets, update status when code merges, and track deployments.
Product Roadmaps
Sync Jira epics to Productboard, Aha!, or high-level roadmap tools for stakeholder visibility.
CRM
Connect Salesforce or HubSpot so sales knows when customer-requested features are in progress.
Dashboards
Power BI, Looker, or Tableau dashboards for executives who won't log into Jira.
Integration Capabilities
Everything we can automate with Jira integration
Auto-Ticket Creation
Automatically create Jira tickets from support tools, Slack messages, email, or form submissions with proper fields and context.
- Zendesk/Intercom integration
- Slack message to ticket
- Email-to-Jira routing
- Custom field mapping
Bi-Directional Status Sync
When Jira status changes, update linked systems automatically. When external status changes, reflect it in Jira.
- Support ticket updates
- Slack notifications
- CRM field updates
- Roadmap sync
Git Integration
Auto-link commits and pull requests to Jira tickets. Update ticket status when code merges or deploys.
- Commit linking
- PR status updates
- Deployment tracking
- Release notes generation
Executive Dashboards
Real-time visibility into sprint progress, roadmap status, and team velocity—without requiring Jira access.
- Power BI/Tableau dashboards
- Automated reports
- Roadmap visualization
- Velocity trending
Smart Routing & Triage
Auto-assign tickets based on keywords, customer priority, or workload. Escalate stale tickets automatically.
- Keyword-based routing
- Priority escalation
- Load balancing
- SLA tracking
Cross-Tool Workflows
Complex workflows that span Jira, Slack, support tools, and deployment pipelines—all automated.
- Multi-step automation
- Conditional logic
- Approval workflows
- Audit trails
Success Stories
Real businesses that automated their Jira integrations
SaaS Company - Support-to-Engineering Pipeline
A SaaS company struggled to get customer-reported bugs from Zendesk to Jira. Issues were lost, context was missing, and customers waited too long. We built auto-ticket creation with full context sync and bi-directional status updates. Bug resolution time dropped 40%.
40% faster resolution
100% issues tracked
Full context preserved
Real-time customer updates
Enterprise - Executive Visibility
An enterprise IT team used Jira for everything, but leadership had no visibility into project status. Weekly status meetings consumed hours. We built Power BI dashboards synced to Jira showing roadmap progress, blockers, and team velocity. Status meetings dropped from weekly to monthly.
75% fewer status meetings
Real-time dashboards
Exec-friendly views
Self-serve reporting
What our clients say
Chuck Baresich
President
Haggerty AgRobotics Company
Had the team prepare a system for us to automate the re-branding of our digital invoicing and statements. The system has been working flawlessly for over a year. Simple to administer and the team are easy to get in contact with make adjustments or update our requirements.
Marilee A Nowgesic
CEO
Canadian Indigenous Nurses Association
The team is friendly, reliable and extremely patient to ensuring our concerns are addressed and understood. They have enabled an open table to allow for their clients to receive timely (...really feels like 24/7 platforms...) and concise information on the latest trends in IT, data collection and many other relevant issues. DigitalStaff has also provided an environment that allows for multiple levels and skills of their clients - so you never have to feel like you're not contributing. Their ability to translate your project needs provides an impressive output/deliverable to suit the needs of our projects.
Kevin Potts
President
Norseman Construction
Oscar and his team are amazing, they are always there when we need them. The automation process has been truly amazing, and we have found alot more time and productivity in our day to day processes.
Kyle Watters
Owner
Elmira Stove Works
We have been using Digital Staff for almost 10 years now, they look after all of our network and computer IT needs. They are friendly and great people to work with, knowing they are only a phone call away is piece of mind in our business. I would highly recommend this company for all your IT needs and if you are looking to save time, money and improve efficiency.
Gerda Zonruiter
Senior Research and Evaluation Consultant
Centre for Organizational Effectiveness
Oscar has helped me problem solve and find solutions for specific tasks saving me a lot of time. He provided me with the instruction I needed to implement the solutions on my own. He was responsive and easy to work with.
Paul B Bélanger
Trademark Attorney
The Law Office of Paul B. Bélanger
I am familiar with the highly professional services of DigitalStaff. I resorted to the business services of DigitalStaff on numerous occasions, knowing they pay attention to provide high quality services at reasonable price. I recommend DigitalStaff in confidence knowing their specialized services will provide satisfaction to any client, small or large.
Jill Osborne
National Executive Director
Kids Kicking Cancer Canada
The DigitalStaff team helped create effective and affordable solutions for our small shop. They quickly gained an understanding of our needs and have helped us trouble-shoot along the way.
Michael Mandich
Customer
It was wonderful service. I found Oscar to be honest and thoughtful. He was always available to do even the smallest tasks. He tried to teach me many things on the computer and was patient even though I find it very difficult. I recommended him to friends and they had high praise for his abilities. It is easy to give him 5 stars ⭐️
Ali Tavakoli
AI, RPA, and Automation Developer
DigitalStaff
DigitalStaff is a great company for doing Robotic Process Automation, the owner is very friendly and can take care of any issues that come up very quickly. Highly recommend DigitalStaff for RPA workload or any other type of software development where you need to automate tasks.
Ilze Van der Merwe
National Expansion Manager
Kids Kicking Cancer Canada
Our Organization can highly recomend DigitalStaff. They have helped us automate many of our work processes which saves us time and makes us efficient. We are a small organization with few hands, and having DigitalStaff assist us in our IT and backend processes makes our work lighter which opens up our time to get to things that really matter, which is making a difference in Children's lives.
Dr. Joan Clayton
Psychologist
Dr. Reist & Associates
Excellent and prompt service, highly skilled, personable and always eager to help and resolve issues - ABSOLUTELY THE BEST
Joe Orendorff
Owner
Elmira Stove Works
Great Service!
Frequently Asked Questions
Everything you need to know about Jira integration
Can you create Jira tickets from Zendesk automatically?
Yes. When a support ticket meets criteria (tagged as bug, escalated, or manually flagged), we auto-create a Jira issue with full customer context, screenshots, and conversation history. When the Jira ticket updates, the Zendesk ticket is updated too so support knows the status.
How do executives see Jira data without using Jira?
We build dashboards in tools executives already use—Power BI, Tableau, Google Sheets, or even Notion. Data syncs from Jira automatically, showing roadmap progress, sprint velocity, and blockers in a format that makes sense to non-engineers.
Can you link Git commits to Jira tickets automatically?
Yes. We integrate with GitHub, GitLab, or Bitbucket to auto-link commits and PRs that reference ticket numbers. When a PR merges, the Jira ticket updates. When code deploys, the ticket moves to Done. No developer discipline required.
What about Jira Cloud vs. Server/Data Center?
We work with all Jira deployments. Cloud is simpler (REST API access). Server and Data Center require different approaches but are fully supported. The integrations work the same from an end-user perspective.
Can you automate our custom Jira workflow?
Yes. We build around your workflow, not the other way around. Custom fields, custom statuses, custom transitions—we map automation to match your process rather than forcing you to change how you work.
How does Slack integration work?
Create tickets by reacting with an emoji or typing a slash command. Get notifications in channels when tickets update. Triage new issues from Slack without opening Jira. Reply to ticket comments from Slack threads.
Ready to Automate Jira Workflows?
Get a free assessment showing how we'll connect Jira to your support tools, Slack, and reporting dashboards.
✓ No credit card required • ✓ Free consultation • ✓ Custom integration roadmap