Retail & E-commerce
Retail automation isn't just chatbots. It's cleaner product data, faster support, fewer order exceptions, and smarter inventory decisions. We automate the operations so merchandising and marketing can focus on growth.
Where retail operations leak margin
Small inefficiencies, repeated thousands of times.
- Product data inconsistent across website, marketplace, and ERP
- Return reasons captured as free text nobody can report on
- Order exceptions (address issues, backorders, payment fails) handled manually
- Supplier invoices reconciled against POs line by line
- Support tickets duplicated because customers message on three channels
- Marketplace listings drift out of sync with the primary catalogue
Results That Matter
Real impact from automation solutions delivering measurable business value
Data residency for regulated brands
From discovery to a working automation
Shopify, Magento, BigCommerce, custom
Edge cases always land with a person
Key Features & Benefits
Comprehensive automation solutions designed specifically for your industry
Product Data Enrichment
Generate consistent product titles, descriptions, attributes, and SEO content across your catalogue — grounded in your brand voice and spec sheet, not generic AI output.
- Brand-voice consistent descriptions
- Attribute extraction from supplier data
- SEO-optimized titles and meta
- Bulk updates with review queue
Product Finder / AI Shopping Assistant
A chatbot grounded in your catalogue that guides customers to the right product — not a generic LLM inventing SKUs. Cites product pages and falls back to human support cleanly.
- Grounded in your live catalogue
- Filter-aware recommendations
- Cited product pages in every reply
- Handoff to human support on escalation
Return Reason Classification
Free-text return reasons auto-classified against a structured taxonomy — so merchandising finally has the data to make real decisions about sizing, descriptions, and vendors.
- Structured taxonomy per category
- Theme and sentiment analysis
- Vendor and SKU-level insights
- Trend alerts for merchandising
Order Exception Routing
Address issues, backorders, payment failures, and high-risk orders routed to the right queue with context — not left for the night-shift to hunt down.
- Exception-type routing
- Customer and order context in queue
- SLA tracking on resolution
- Customer comms drafts
Customer Support Automation
Unified intake across email, chat, social, and marketplace messaging — with drafted responses grounded in your policies and order data for agent review.
- Unified omnichannel inbox
- Order and account context in every ticket
- Policy-grounded draft replies
- Agent review before send
Marketplace Listing Generation
Generate and maintain listings across Amazon, Walmart, eBay, and Shopify Marketplace from your primary catalogue — with platform-specific requirements handled automatically.
- Platform-specific formatting
- Category and attribute mapping
- Inventory sync across channels
- Listing compliance checks
Automation workflows we build
Reusable patterns we adapt to your specific tools and processes
Product data enrichment
Brand-voice descriptions, attributes, and SEO copy.
AI product finder
Grounded chatbot guiding customers to the right SKU.
Return reason classifier
Free-text returns mapped to structured taxonomy.
Order exception queue
Address / payment / backorder issues routed with context.
Inventory alerting
Min/max triggers tied to supplier lead time.
Supplier invoice matching
PO-to-invoice match with exception queue.
Review mining
Customer reviews summarized by product and theme.
Marketplace listing sync
Primary catalogue to Amazon, Walmart, eBay.
Transform Your Challenges Into Opportunities
See how automation solves common industry pain points
Product data drifts across platforms and kills conversion
Centralized enrichment with brand-voice descriptions and platform-specific sync
Return reasons are unstructured and useless for reporting
Auto-classification against your taxonomy with trend alerts
Exceptions pile up overnight and land with the wrong person
Exception routing with context and SLA tracking
Support tickets arrive from five channels with no shared view
Unified inbox with policy-grounded drafted replies
Marketplace listings are weeks out of date
Primary catalogue sync to Amazon, Walmart, eBay, Shopify Marketplace
The Transformation
See the difference automation makes
Before Automation
- Product data inconsistent across channels
- Return reasons captured as unusable free text
- Order exceptions handled by whoever sees them first
- Support channels siloed and duplicated
- Listings drift out of sync with the catalogue
- Inventory reorders reactive, not predictive
After Automation
- Catalogue consistent across web, marketplace, and ERP
- Return data structured for merchandising decisions
- Exceptions routed with context and SLAs
- Support unified with grounded drafted replies
- Marketplace listings synced to the primary catalogue
- Reorder alerts tied to lead time and velocity
Systems we connect for retail
The commerce stack that runs your store.
Don't see your system? If it has an API, a CSV export, or an email inbox, we can probably work with it.
AI with guardrails
We use AI for messy information. We use deterministic automation for actual business execution. Every workflow is controlled, logged, and reviewable.
Grounded Responses
Customer-facing AI only answers from your catalogue and policies. Cites product pages and escalates when unsure.
Human Review
Support agent drafts, product description changes, and marketplace updates go through a review queue before publish.
Canadian Hosting
Canadian-hosted deployments available for brands with data residency requirements.
Audit Trail
Catalogue changes, support actions, and inventory movements logged for review.
Why Choose Us
Built on expertise, trust, and proven results
Ops First, Not Just Chat
We don't sell 'an AI chatbot.' We automate catalogue, returns, exceptions, support, and inventory — the work that quietly eats margin.
Grounded Customer-Facing AI
Any AI a customer interacts with is grounded in your catalogue and policies, cites sources, and hands off to a human when it doesn't know.
Works With Your Platform
Shopify, Magento, BigCommerce, WooCommerce, custom — we connect what you already run, not force a replatform.
Frequently Asked Questions
Will AI answer customer questions without human review?
Only for narrow, low-risk scenarios you opt into — like 'what's your return policy?' with a grounded answer from your policy page. Anything involving refunds, exceptions, or ambiguity goes to an agent with a drafted response they review. You set the automation threshold.
How does this integrate with Shopify?
We build around Shopify as the system of record — enriching products, routing exceptions, grounding chatbots in your live catalogue, and keeping marketplace channels in sync. We don't replace Shopify.
Can this really improve our return data?
Yes. Free-text return reasons auto-classify against a category-specific taxonomy (sizing, quality, expectations, shipping), giving merchandising real, reportable data. Over time, you see patterns by vendor, SKU, and category that were previously invisible.
What about marketplace compliance — Amazon, Walmart?
Marketplace requirements (category attributes, compliance fields, image specs) are handled per platform. Listings generated from your primary catalogue include the platform-specific fields each requires, with compliance checks before publish.
What's a typical first project for retail?
Product data enrichment, return classification, and support inbox unification are the most common starting points. Most brands are live with one workflow in 3 to 8 weeks and add the next once it's earning its keep.
Clean Data, Faster Support, Fewer Exceptions
Let's map the retail operations workflow that's costing you the most margin and build an automation that gets your team back to growth work.