Automate Intelligent Automation (IA)
Integration & Workflows
Go beyond basic RPA by combining software robots with AI, machine learning, and natural language processing. Intelligent Automation handles the complex, judgment-based tasks that rule-based bots can't.
The Power of Integration
Real results from businesses that automated their Intelligent Automation (IA) workflows
Additional processes that become automatable when AI is combined with RPA
Reduction in manual effort for document-heavy and decision-based processes
Speed improvement for complex tasks that previously required human judgment
Straight-through processing rate for AI-powered document handling
The Manual Integration Challenge
Common problems businesses face without automated Intelligent Automation (IA) integration
Processes That Need Judgment
Basic RPA follows rules, but many business processes require interpretation, classification, or decision-making. Invoices arrive in different formats. Emails need to be understood, not just forwarded. Intelligent automation handles the gray areas.
Unstructured Data Everywhere
PDFs, emails, scanned documents, handwritten notes—most business data isn't neatly organized in databases. Traditional automation can't read it. AI-powered document understanding can extract meaning from messy, real-world documents.
RPA Alone Isn't Enough
You've automated the easy stuff with RPA, but hit a ceiling. The remaining processes are too variable, too complex, or too dependent on human interpretation for simple rule-based bots. AI extends what automation can handle.
Customer Communication at Scale
Responding to customer inquiries, routing support tickets, processing applications—these tasks require understanding language and context. AI makes it possible to handle high volumes without sacrificing quality.
Exception Handling Overload
Your RPA bots stop and escalate too many tasks because they encounter situations outside their rules. Intelligent automation uses AI to handle more exceptions automatically, reducing the human workload on edge cases.
Decision Bottlenecks
Work queues up waiting for someone to review, approve, or classify items. AI can make routine decisions instantly based on patterns, historical data, and business rules—escalating only the truly unusual cases.
What We Connect Intelligent Automation (IA) With
Seamlessly integrate Intelligent Automation (IA) with your existing business systems
Robotic Process Automation
IA builds on RPA by adding AI capabilities. Start with rule-based automation and layer in intelligence as needed.
AI Chatbots
Conversational AI for customer service, internal support, and business process interactions.
Process Mining
Discover which processes benefit most from intelligent automation using data-driven analysis.
Business Process Automation
End-to-end process automation that combines RPA, AI, APIs, and workflow orchestration.
Hyperautomation
The strategy of automating everything that can be automated using every available technology.
Automation Consulting
Expert guidance on where AI-powered automation will deliver the most value for your specific business.
Integration Capabilities
Everything we can automate with Intelligent Automation (IA) integration
AI-Powered Document Processing
Extract data from invoices, contracts, forms, and correspondence using AI that understands document structure and content, not just OCR.
- Multi-format document handling
- Intelligent field extraction
- Handwriting and signature recognition
- Automated validation and cross-referencing
Natural Language Understanding
Process emails, support tickets, and text-based inputs by understanding what they mean, not just matching keywords.
- Email classification and routing
- Sentiment analysis
- Intent detection for customer requests
- Automated response generation
Intelligent Decision Automation
Automate routine decisions using AI models trained on your historical data and business rules, with human oversight for edge cases.
- Approval and routing automation
- Risk scoring and classification
- Anomaly and fraud detection
- Priority-based task assignment
Computer Vision
Use AI to interpret images, screenshots, and visual data—reading dashboards, verifying documents, or monitoring visual processes.
- Screen and dashboard reading
- Image classification and tagging
- Visual quality inspection
- Document layout understanding
Predictive Analytics
Use machine learning to predict outcomes, forecast demand, and identify problems before they happen.
- Demand and workload forecasting
- Process failure prediction
- Customer behavior prediction
- Resource optimization
AI Chatbots and Virtual Assistants
Deploy conversational AI that handles customer inquiries, internal requests, and routine interactions 24/7.
- Customer service automation
- Internal helpdesk support
- Appointment scheduling
- FAQ and knowledge base access
What our clients say
Chuck Baresich
President
Haggerty AgRobotics Company
Had the team prepare a system for us to automate the re-branding of our digital invoicing and statements. The system has been working flawlessly for over a year. Simple to administer and the team are easy to get in contact with make adjustments or update our requirements.
Marilee A Nowgesic
CEO
Canadian Indigenous Nurses Association
The team is friendly, reliable and extremely patient to ensuring our concerns are addressed and understood. They have enabled an open table to allow for their clients to receive timely (...really feels like 24/7 platforms...) and concise information on the latest trends in IT, data collection and many other relevant issues. DigitalStaff has also provided an environment that allows for multiple levels and skills of their clients - so you never have to feel like you're not contributing. Their ability to translate your project needs provides an impressive output/deliverable to suit the needs of our projects.
Kevin Potts
President
Norseman Construction
Oscar and his team are amazing, they are always there when we need them. The automation process has been truly amazing, and we have found alot more time and productivity in our day to day processes.
Kyle Watters
Owner
Elmira Stove Works
We have been using Digital Staff for almost 10 years now, they look after all of our network and computer IT needs. They are friendly and great people to work with, knowing they are only a phone call away is piece of mind in our business. I would highly recommend this company for all your IT needs and if you are looking to save time, money and improve efficiency.
Gerda Zonruiter
Senior Research and Evaluation Consultant
Centre for Organizational Effectiveness
Oscar has helped me problem solve and find solutions for specific tasks saving me a lot of time. He provided me with the instruction I needed to implement the solutions on my own. He was responsive and easy to work with.
Paul B Bélanger
Trademark Attorney
The Law Office of Paul B. Bélanger
I am familiar with the highly professional services of DigitalStaff. I resorted to the business services of DigitalStaff on numerous occasions, knowing they pay attention to provide high quality services at reasonable price. I recommend DigitalStaff in confidence knowing their specialized services will provide satisfaction to any client, small or large.
Jill Osborne
National Executive Director
Kids Kicking Cancer Canada
The DigitalStaff team helped create effective and affordable solutions for our small shop. They quickly gained an understanding of our needs and have helped us trouble-shoot along the way.
Michael Mandich
Customer
It was wonderful service. I found Oscar to be honest and thoughtful. He was always available to do even the smallest tasks. He tried to teach me many things on the computer and was patient even though I find it very difficult. I recommended him to friends and they had high praise for his abilities. It is easy to give him 5 stars ⭐️
Ali Tavakoli
AI, RPA, and Automation Developer
DigitalStaff
DigitalStaff is a great company for doing Robotic Process Automation, the owner is very friendly and can take care of any issues that come up very quickly. Highly recommend DigitalStaff for RPA workload or any other type of software development where you need to automate tasks.
Ilze Van der Merwe
National Expansion Manager
Kids Kicking Cancer Canada
Our Organization can highly recomend DigitalStaff. They have helped us automate many of our work processes which saves us time and makes us efficient. We are a small organization with few hands, and having DigitalStaff assist us in our IT and backend processes makes our work lighter which opens up our time to get to things that really matter, which is making a difference in Children's lives.
Dr. Joan Clayton
Psychologist
Dr. Reist & Associates
Excellent and prompt service, highly skilled, personable and always eager to help and resolve issues - ABSOLUTELY THE BEST
Joe Orendorff
Owner
Elmira Stove Works
Great Service!
Frequently Asked Questions
Everything you need to know about Intelligent Automation (IA) integration
What is Intelligent Automation (IA)?
Intelligent automation combines RPA with AI technologies like machine learning, natural language processing, and computer vision. Basic RPA follows rules. IA can also understand, interpret, and make judgment calls. It's the difference between a bot that follows instructions and one that can also read a messy invoice and figure out what's on it.
How is Intelligent Automation different from RPA?
RPA automates structured, rules-based tasks: if X happens, do Y. Intelligent automation adds AI that can read documents, classify requests, and learn from patterns. RPA is the foundation; AI makes it smarter. Most IA solutions use both together.
What types of AI are used in Intelligent Automation?
The main ones: Natural Language Processing (NLP) for understanding text, AI-enhanced OCR for reading documents, Machine Learning for pattern recognition, and Large Language Models for handling complex language tasks. We match the right AI to each use case.
Do we need to build AI models from scratch?
Rarely. We use pre-trained AI models fine-tuned for your specific data. For document processing, language tasks, and classification, existing models deliver excellent results. No data science team needed on your end.
Is Intelligent Automation reliable enough for critical processes?
Yes, when designed correctly. We build confidence thresholds into every solution—the AI handles tasks it's sure about and routes uncertain cases to humans. Over time it learns and handles more automatically. You always maintain oversight.
What's the ROI of Intelligent Automation vs. basic RPA?
IA typically delivers higher ROI because it tackles more complex, higher-value processes. A basic RPA bot might save 2 hours a day on data entry. An IA solution might automate an entire document workflow that currently takes a team. Higher investment, but the returns scale with complexity.
What's the difference between intelligent automation and cognitive automation?
They're often used interchangeably. Cognitive automation emphasizes the AI side—understanding documents, interpreting language, making judgment calls. Intelligent automation is the broader term for any combination of RPA and AI. We use "intelligent automation" because it's clearer, but if you've heard "cognitive automation," it's the same idea.
Ready to Make Your Automation Smarter?
Get a free assessment showing where AI-powered automation can handle the complex tasks that basic RPA can't. See which processes in your business are ready for intelligent automation.
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