You have an IT team. But do you have an AI and automation team?

The question no one’s asking (but everyone should)

Your IT team is great at what they do. They keep your servers humming, your network secure, and your employees connected. When someone’s laptop crashes or a printer stops working, they’re on it.

But here’s the thing: that’s not automation.

And it’s definitely not AI.

Your IT team has a specific skillset—one that’s essential for keeping your business operational. But if you’re looking to eliminate repetitive tasks, connect disparate systems, or leverage AI to work smarter, you need a different kind of expertise.

You need an AI and automation team.

Why we pivoted from IT to automation

I’ll be honest with you: we used to be an IT company.

Back when we operated YourTech London, we did the classic managed IT services thing. We managed servers, handled help desk tickets, secured networks, and migrated clients to the cloud. We were good at it, too.

But over time, we noticed something interesting.

Our clients valued efficiency and time-savings more than anything else. Sure, they needed reliable infrastructure—but what they really wanted was to spend less time on tedious, manual processes.

They wanted their invoicing to be faster. Their data entry to be automatic. Their systems to talk to each other without constant manual intervention.

And that’s when we discovered Robotic Process Automation (RPA) and AI.

We started mapping our own business processes. Creating automation workflows. Documenting everything. And the results were incredible—not just for us, but for our clients.

We realized we could deliver 10x more value by automating business processes than by managing servers.

So we made a bold decision: we stopped being an IT company. We became DigitalStaff, Canada’s specialized AI and automation team.

And we’ve never looked back.

IT vs. AI & Automation: What’s the difference?

Let me break it down for you.

Your IT team handles:

🖥️ Server maintenance and infrastructure
🔒 Network security and backups
💻 Hardware and software support
📞 Help desk and troubleshooting
☁️ Cloud migrations

Your AI & Automation team delivers:

🤖 Process automation and workflow optimization
📊 AI-powered data analytics and insights
⚡ Custom integrations between business systems
🔄 Repetitive task elimination
📈 Revenue-generating automation solutions

Both are essential. But they’re not interchangeable.

Asking your IT team to handle automation is like asking your mechanic to redesign your entire production line. They might be able to figure it out eventually—but it’s not their core expertise.

The skills that make automation different

Here’s what sets AI and automation apart from traditional IT:

1. Process mapping expertise We don’t just understand technology—we understand workflows. We can look at how your team invoices clients, processes change orders, or enters data, and identify exactly where automation will have the biggest impact.

2. Integration architecture Most businesses use 5, 10, or even 20 different software tools. Your accounting system doesn’t talk to your project management software. Your CRM is siloed from your invoicing platform. We build the bridges that connect everything seamlessly.

3. AI and machine learning implementation AI isn’t just a buzzword for us—it’s a tool we use every day. Whether it’s intelligent document processing, predictive analytics, or AI-powered customer support, we know how to implement AI solutions that actually work in the real world.

4. Business outcome focus We don’t measure success by uptime percentages or ticket resolution times. We measure it in hours saved, revenue accelerated, and errors eliminated. Our focus is on delivering tangible ROI, not just keeping the lights on.

Real example: How we helped a $50M construction company get paid faster

One of our clients—a commercial construction firm doing about $50 million in annual revenue—was struggling with manual invoicing and change order processes.

Their accounting team spent hours every week manually creating invoices, tracking change orders, and following up on payments. Cash flow was unpredictable, and they were getting paid 30-60 days after work was completed.

Here’s what we did:

We built a custom automation that integrated their BuilderTrend project management system with their QuickBooks accounting software. Now, invoices are generated automatically based on project milestones, change orders are tracked in real-time, and payment reminders go out automatically.

The results?

⚡ 75% faster invoicing—what used to take hours now takes minutes
💰 Payments 30 days sooner—improved cash flow and working capital
✅ 100% billing accuracy—zero disputes or errors
⏱️ 20 hours per week saved—their accounting team can focus on strategic work

Their CFO told us: “This automation completely transformed our cash flow. We’re getting paid weeks faster than before.”

That’s the power of having a specialized AI and automation team.

You need an AI and automation team if…

Here are the telltale signs that you need specialized automation expertise (not just IT support):

✅ Your team spends hours on data entry, copy-paste, or manual reporting ✅ You’re using 5+ software tools that don’t talk to each other ✅ Critical processes depend on “the person who knows how to do it” ✅ You’re growing but can’t afford to hire proportionally ✅ Errors and inconsistencies are costing you money ✅ You invoice slowly and get paid even slower ✅ Your IT team says “that’s not really our thing” when you ask about automation

Sound familiar?

If you checked 2 or more of these, you’re leaving money on the table.

Why our approach is different

We’re not your typical IT consultancy. Here’s what sets us apart:

🧩 Pre-Built Solutions (80% done, 20% customized) We’ve automated invoicing, change orders, data entry, and reporting dozens of times. You get proven solutions, not expensive experiments. Faster deployment, lower risk, predictable outcomes.

🏗️ Industry Expertise We specialize in construction, professional services, healthcare, and manufacturing. We speak your language, understand your workflows, and deliver solutions that fit your reality—not textbook theory.

💰 Business Outcome Focus We measure success in hours saved, revenue accelerated, and errors eliminated. Not just technology for technology’s sake. ROI-driven implementations with clear payback periods.

Can’t your IT team just learn automation?

They could. But it’s a completely different skillset.

It’s like asking your accountant to become your marketing director. Sure, they’re both business functions—but they require fundamentally different expertise.

AI and automation require knowledge of:

Process mapping and workflow optimization
Machine learning and AI implementation
Integration architecture and API development
Change management and business transformation

Your IT team excels at keeping systems running. We excel at making those systems work smarter for your business.

And here’s the thing: we can work alongside your IT team. We’re not here to replace them. We’re here to complement them.

Many of our clients have internal IT teams. We partner with them, build solutions together, or hand off completed automations for them to maintain. It’s not either/or—it’s both/and.

What we actually do

Here’s a snapshot of our AI and automation services:

🔍 Process Discovery & Mapping—Identify and document automation opportunities ⚙️ Custom Automation Development—Build tailored solutions for your workflows 🔗 System Integration & API Development—Connect your disparate business systems 🧠 AI Implementation—Document processing, data analysis, predictive modeling 🤖 RPA Bot Development—Software robots that handle repetitive tasks 🛟 Ongoing Support & Optimization—Continuous improvement and maintenance

We start with quick wins—automations that deliver value in 2-4 weeks. Then we build momentum, tackling more complex multi-system integrations over 2-3 months.

You’ll see tangible results within the first 30 days.

The bottom line

Your IT team is essential. They keep your business running.

But if you want to work smarter, faster, and more profitably, you need specialized AI and automation expertise.

You need a team that understands process optimization, system integration, and AI implementation. A team that’s done this dozens of times before and has pre-built solutions ready to customize for your business.

You need a team that measures success in hours saved, revenue accelerated, and errors eliminated.

That’s where we come in.

Ready to see what’s possible?

We offer a free 30-minute automation assessment. No obligation. No sales pitch. Just practical insights into 3-5 processes you can automate right now.

If you’re spending hours on manual tasks, struggling with disconnected systems, or leaving money on the table because of inefficient processes, let’s talk.

Learn more about our AI & Automation team

Get your free automation assessment